ISO 9001 Process Approach by PDCA

The ISO is promote to use Process Approach when developing, implementing and improving the effectiveness of a quality management system, to enchance customer satisfication by meeting customer reuqirements.

PDCA (Plan, Do, Check, Action) is a well known tool can be applied to all processes. PDCA can be briefly described as follows:

Plan

Established the objectives and processes necessary to deliver results in accordance with customer requirements and the organisation's policies.

Do

Implement the pcocesses.

Check

Monitor and measure processes and product against policies, objectives and requirements for the product and report the results.

Action
Take actions to continually improve process performances.

Below is the model of Process-Base Quality Management System




From the graph above, we can know, our ultimate goal is to obtained Customer's Satisfication.